Overview of Vitally's NPS surveys & analytics

An overview of the capabilities and analytics Vitally's NPS add-on provides

Vitally's NPS add-on is NPS rebuilt for Customer Success - show NPS surveys to specific accounts, analyze NPS scores across business, and setup alerts for businesses with dissatisfied account owners or low scores.

Integrating other NPS tools into Vitally While we'd certainly love for you to use our NPS surveys, our Zapier integration can be used to push your NPS responses from other tools into Vitally.

Powerful NPS analytics

Once you start receiving NPS responses from your users, our HQ dashboard gives you insight into your overall NPS score as well as average scores within accounts.

Show surveys to specific accounts or users

Don't want to bother everyone with our NPS surveys? Leverage Playbooks to only target users or accounts that meet certain requirements.

Analyze feedback per account

Our 360° customer dashboards organize feedback under each user's account. Analyze feedback and track your NPS score across each business's users.

Fire alarms for concerning NPS scores

Leverage Playbooks + Indicators to auto-detect accounts with owners that submit low NPS scores, accounts with large amounts of detractors, and more.

Auto-email your promoters and detractors

Want to ask a promoter to leave a review on G2? Or want to ask a detractor for more feedback? Leverage Playbooks to auto-engage users based on their NPS scores.