Vitally's NPS add-on is NPS rebuilt for Customer Success - show NPS surveys to specific accounts, analyze NPS scores across business, and setup alerts for businesses with dissatisfied account owners or low scores.
Once you start receiving NPS responses from your users, our HQ dashboard gives you insight into your overall NPS score as well as average scores within accounts.
Don't want to bother everyone with our NPS surveys? Leverage Playbooks to only target users or accounts that meet certain requirements.
Our 360° customer dashboards organize feedback under each user's account. Analyze feedback and track your NPS score across each business's users.
Leverage Playbooks + Indicators to auto-detect accounts with owners that submit low NPS scores, accounts with large amounts of detractors, and more.
Want to ask a promoter to leave a review on G2? Or want to ask a detractor for more feedback? Leverage Playbooks to auto-engage users based on their NPS scores.