Vitally's Projects feature allows you to create, manage, and track your customer projects - e.g. a collection of tasks aimed to help a customer reach some goal. Projects provide you with a wealth of project management features so that you can confidently and collaboratively manage your customer work throughout the customer lifecycle.
Practically, Projects are meant to provide you with an ordered sequence of tasks and milestones to complete for a specific customer. All tasks within a Project are simply Vitally Tasks, and can be viewed/reported on the same as your existing tasks. Within a project, they can be grouped together in order to form Milestones. Vitally will calculate a completion percentage next to each Milestone, based on the number of tasks that have been completed within it.
CSM and/or champion change process
Projects come with the ability to create your own custom templates, categories, and statuses. To configure these options, navigate to the Projects page from the Settings tab.
Project templates allow you to create custom, pre-made projects for any customer project scenario. Once you've created a template, you can either create a template-based project at the click of a button, or trigger it from a Playbook.
To create a project from a saved template, simply navigate to the Projects Explorer and select Create New. When prompted, select the account you wish to start a project for, and then select the template you'd like to apply.
Project statuses give you the ability to track the state of a project through its lifecycle. You can even create your own statuses to meet your tracking requirements.
There are 3 types of project statuses in Vitally:
Active projects are projects that are yet to be completed. This includes projects that should be worked but may be blocked at the moment.
Your project will automatically be set to your default "active" status after the first task has been completed.
Inactive projects are projects that are not complete, but have otherwise been abandoned and no further work is required.
Complete projects are those that have been successfully completed, and no further work is required.
When all tasks in a project have been completed, the project will automatically be set to your default "complete" status.
If you "un-complete" a task or add a new task to a "complete" project, the status will be returned to the default "active" status.
From the Project Overview tab, you can:
Define the project description
Set or change the project owner
Set or change the start date
Set or change the end date
Set or change the project category
Add an attachment to the project.
To change the order of the tasks or milestones in your project, simply click and drag on the left side of the item you wish to move.
Like other activity objects in Vitally, you can create customized views of all your Projects. You can control which Project-related columns you want to see, as well as apply Project and Account level filters to highlight specific subsets of Projects.
Here's the list of columns that you can find in the Project explorer:
The account that this project belongs to
The Vitally user that owns the project
Target start date
The planned start date of the project (this is configured manually or in the project template)
Actual start date
The date that the project status became active (either manually or by completing the first task)
Target completion date
The planned completion date of the project (this is configured manually or in the project template)
Actual completion date
The date that all project tasks were completed, or when the status was manually set to "complete"
The custom category assigned to the project
The current status assigned to the project (one of 3 types: Active, Inactive, and Complete)
Status last changed at
The date when the status of the project was most recently changed
Shows the number of tasks completed, and the percentage of tasks completed.
The date that the project was created on (not to be confused with a Start Date)
If the project was manually created, this will show which Vitally user created it
If the project was created from a template, this will show which template it was created from
Will show how long the project is (or was) active for