company_id
field and 2) you set company_id
to the same unique ID tracked in your other customer data. For example, if you use Segment, ensure the ID you specify for customers in Segment is the exact same value as the company_id
for your Intercom companies. We use this ID to combine your customer data under the same account in Vitally, so if you use different values here, we will create duplicate Vitally accounts (one from Segment and one from Intercom).user_id
and company_id
: Intercom does not require that you set these fields, but we do! Because Vitally often unifies user and account profiles across many different systems, we need a unifying ID that lets us link your Intercom profiles to data from other integrations.user_id
field and 2) you set user_id
to the same unique ID tracked in your other user data. The same requirement for customer_id
above also applies to Intercom users. If your Intercom user IDs differ from your other tools, we will create duplicate Vitally users (one from Intercom and one from your other tool).