company_idfield and 2) you set
company_idto the same unique ID tracked in your other customer data. For example, if you use Segment, ensure the ID you specify for customers in Segment is the exact same value as the
company_idfor your Intercom companies. We use this ID to combine your customer data under the same account in Vitally, so if you use different values here, we will create duplicate Vitally accounts (one from Segment and one from Intercom).
user_idfield and 2) you set
user_idto the same unique ID tracked in your other user data. The same requirement for
customer_idabove also applies to Intercom users. If your Intercom user IDs differ from your other tools, we will create duplicate Vitally users (one from Intercom and one from your other tool).