CSV Upload

Importing data via CSV file
If you have data that you're not able to import through the use of our integrations or Vitally's APIs, you can use the CSV Upload tool found in the Integrations Catalog.
What can I import via CSV?
Organizations and organization traits
Accounts and account traits
Users and user traits
NPS responses
If you have any other types of data that you would like our help importing into your Vitally account, please reach out to our support team via the in-app chat and we'd be happy to evaluate your request. 
Format your CSV for import
Depending on the type of import, you'll need to include a couple of required columns on your CSV in addition to the traits you wish to update or create.  View the different requirements and formats below:
Organizations
Accounts
Users
NPS Responses
Required Columns:
Organization External ID
Additional Traits:
Include columns for any additional Organization traits you would like to update or create.
Example CSV:
externalId
name
industry
phoneNumber
47594e998e26
Acme Co.
Software
5551118888
582mv82sh7v2
Worldwide Inc.
eCommerce
5559997777
Required Columns:
Account External ID
Additional Traits:
Include columns for any additional Account traits you would like to update or create.
Example CSV:
externalId
name
industry
phoneNumber
47594e998e26
Acme Co.
Software
5551118888
582mv82sh7v2
Worldwide Inc.
eCommerce
5559997777
Required Columns:
User External ID
Additional Traits
Include columns for any additional User traits you would like to update or create.
Example CSV:
externalId
name
email
role
3572f345n33
Tina Smith
[email protected]
Owner
1ws8g46a2a1
John Doe
[email protected]
CSM
Required Columns:
[Survey] External ID
NPS Score
User [External] ID
Timestamp
Feedback
Example CSV:
surveyID
score
userId
timestamp
feedback
53982e90j34
10
3572f345n33
2021-08-13T14:08:50.000Z
I love Vitally!
42780e80x45
9
1ws8g46a2a1
2021-07-05T06:42:50.000Z
Great features
When updating multi-select organization, account or user traits via a CSV upload, make sure the values in your file are correctly formatted:
["blue"]
✓
["green", "pink"]
✓
"green", "pink"
✗
green, pink
✗
"blue"
✗
blue 
✗
How to upload data via CSV
Select your file to upload
1.Open the CSV Upload tool in the Integrations Catalog 
--- Settings > Integrations > CSV Upload
2.Click Add a New CSV 
3.Drag-and-drop the CSV file or Select File from your computer
4.Select the type of Vitally data would you like to import from the selected CSV: 
Organizations
Accounts
Users
NPS Responses
5.Select the CSV Columns that match the required Vitally Traits for the selected upload type 
(see requirements above)
​
Map existing Vitally Traits to CSV Columns to update values
For traits that already exist in Vitally that you are updating the values, select the Vitally Trait that maps to the CSV Column.
​
Create new Vitally Traits from CSV Columns
For new traits that do not yet exist in Vitally, you can create the custom Vitally Trait right within the CSV Upload tool. 
1.Type in the name of the trait as you would like it displayed in Vitally
2.Select the new name at the top of the trait selector.
​
Click SAVE & IMPORT to begin the upload
Any CSV Columns that have the Vitally Trait field left empty will be ignored and excluded from the import.