Goals were built so that you can assign them in a Playbook to ensure your operation is effective & efficient by assessing the impact your processes have on driving customer outcomes. The possibilities are endless, but we have identified some core use cases by lifecycle stage on leveraging Goals to ensure the operation is humming:
Create onboarding Goals to track TTV and ensure customers are properly implemented
Create adoption Goals to see if the right people are using the product the right way
Create growth Goals to drive urgency around addressing risk & working opportunities
Visit our Goals help documentation or access our quick-start guide
Access all the use cases highlighted in the videos below:
Onboarding Goals: Tracking Time to Value
Click the link below to see a few different Goals to build out like onboarding duration, onboarding health, onboarding nps, etc...
Adoption Goals: Track Persona Usage
Click the link below to see a few different Goals to build out like team activation, active user % target, GTM rollout, etc....
Growth Goals: Mitigate Risk & Realize Opportunities
Click the link below to see a few different Goals to build out like risk management, opportunity velocity, ARR impact, etc....