Jira
Sync your Jira issues as Custom Objects. You can seamlessly manage and track issues between Vitally and Jira.
About Jira
This bidirectional synchronization lets you pull all Jira Issues as Custom Objects into Vitally. Additionally, you can create new Jira issues in Vitally, update existing ones, and synchronize them back to Jira. You can either create a Table View or view them while in an Account 360 to keep up to date on any Jira Issues right within Vitally.
We will import the last 12 months of Jira Issues on the initial integration.
Please note that the Reporter field is assumed to hold internal user email addresses. If you are adding end-user email addresses to this field, we will auto-create internal users from those email addresses.
Jira: How to Enable
How To | How To Visual |
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Now you can start adding your Jira Issues on the Vitally configuration Jira page:
External ID's are all optional but you must configure at least one External ID to link the Issues in Vitally to an Account or Organization. |
When issues no longer match the JQL filter criteria, they become stale within Vitally. Vitally will archive these issues within 24 hours.
Jira: Errors and Troubleshooting
If you are unable to complete the Jira installation due to an error, you can follow the troubleshooting steps below to re-install the Vitally app. If any errors persist, please reach out to our Support team at support@vitally.io or via the in-app chat!
Open Jira and navigate to Apps > Manage your apps
In the User-installed apps section, expand the Vitally app
Click Uninstall
Follow the Jira: How to Enable steps above to re-install the Vitally app
Jira FAQ
Q: Is Jira bidirectional? A: Yes! you can create new Jira issues in Vitally, update existing ones, and synchronize them back to Jira
Q: Do these roll up to the Account+Organization level? A: Yes!
Q: Can I include more than one project in one JQL filter? A: No, it's only one project per a JQL filter. If you wish to add in further projects via another JQL filter, then you would need to create a new custom object where an additional JQL filter can be applied.
Q: What Jira field types can I use as an External ID property? A: Text, Numbers, Select List (multiple choice), or Select List (single choice)
Q: An auto-created User is appearing in Vitally from a Jira ticket, why is this? A: If the User being created is set as the Reporter on the Jira ticket, then they will be created as an auto-created in Vitally.
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