No matter your role or how you learn best, we have resources to support you.
Self-Serve Resources
❓ Vitally Help Center Our knowledge base covering the full Vitally platform — specs, walkthroughs, and more.
📚 Use Case Library A growing collection of Vitally use cases and processes to help you get the most out of the platform.
📚 Integration Documentation An overview of Vitally's native integrations and how to set them up.
On-Demand Courses
🎓 Vitally Foundations A series of on-demand courses covering the core fundamentals of Vitally.
🎓 Vitally for Team Members A self-paced companion to Intro to Vitally, designed for CSMs, AMs, and other day-to-day Vitally users. Goes deeper than the live session with more content and quizzes to confirm your understanding along the way.
🎓 Vitally for Admins A self-paced companion to Admin 101, built for CS leaders and operators who want to go further. Covers the same core pillars — Prescription, Measuring Success, Automation, and Productivity & Reporting — with expanded content and comprehension quizzes throughout.
Live Trainings
🎉 Intro to Vitally An interactive session led by our CS team — includes a platform walkthrough plus tips and tricks for new and returning users alike.
🎙️ Office Hours Twice-weekly, operations-focused sessions where you can bring your CS process, use case, and setup questions.
📚 Admin 101 A four-week learning path for CS leaders and operators. Each week builds on a core pillar: Prescription, Measuring Success, Automation, and Productivity & Reporting.
Technical Support
Our team of Vitally experts is here to help.
Hours: 24/7 support from Viv, our AI Chatbot; Live chat support Monday–Friday, 9:00 AM–5:00 PM aligned to the closest supported regional timezone
In-app chat: Available via the top-left dropdown menu, under Help
Email: support@vitally.io
Platform Status
Stay ahead of downtime by subscribing to our status page. You'll get real-time updates on system performance, maintenance windows, outages, and overall service health.
