Overview
Addressing risk & working active opportunities is a key piece of driving renewals and expansion. Tracking the underlying processes that support the bottom line to ensure your operation is driving business impact.
Below we go over leveraging Goals to build out like team activation, active user % target, GTM rollout, etc....
Risk Management
Mitigating & managing risk is critical for any CS organization to impact revenue retention, and with goals you can track how efficient & effective your team is at addressing risk.
Opportunity Velocity
Time is of the essence when it comes to acting on opportunities, and you can set goals to ensure they are being worked swiftly to ensure there is no revenue leak.
ARR Impact
The goal of any CS organization is to renew and expand revenue. You can now set goals to track your ability to expand revenue in a customers first year.
Growth Campaign
If you use a scaled strategy to drive upsells you can leverage goals to track the efficacy of your drip campaigns against the desired growth outcomes.