Learn how to configure Vitally to send its unique customer insights back to your Intercom companies
Vitally's Intercom integration can be used to attach data we track about your accounts back onto your Intercom companies as
custom_attributes. This article explains how our push integrations work as well as the data we will push to Intercom.
Note that our push integration with Intercom adds data to your existing Intercom companies. We will not create new companies in Intercom.
Additionally, we do not create users in Intercom. Thus, there is no risk of increasing your Intercom bill when using our push integration (since Intercom charges by your number of users).
We'll modify 2 attributes on your existing Intercom companies:
monthly_spend- We'll set this value to the MRR of the account in Vitally. Note that you can disable this if you like.
custom_attributes- We'll add any mapped fields you configure to push to Intercom (see below) to each company's
To define the attributes created by Vitally in Intercom, define a mapping of Vitally account fields to named traits in the Intercom integration configuration page in Vitally. For each mapping defined, we'll add a new 'custom attribute' to your Intercom companies.
Vitally gives you the ability to identify the user at each account that 'owns' the account. As owners get assigned/changed in Vitally, we'll update a
Vitally Account Owneron your Intercom users. If the user is an owner of the account in Vitally, we'll set the attribute to
true- otherwise, it will be
This is currently the only attribute the push integration attaches to your Intercom users.