Overview of NPS for B2B SaaS
Vitally's NPS add-on is NPS rebuilt for Customer Success - show NPS surveys to specific accounts, analyze NPS scores across business, and setup alerts for businesses with dissatisfied account owners or low scores.
Powerful NPS analytics
Once you start receiving NPS responses from your users, our HQ product gives you insight into your overall NPS score as well as average scores within accounts.
Target surveys to specific accounts
Don't want to bother every account? Leverage our Rules feature to only target accounts that meet certain requirements.
Analyze feedback per account
Our 360° customer dashboards organize feedback under each user's account. Analyze feedback and track your NPS score across each business's users.
Fire alarms for concerning NPS scores
Leverage our Indicators to auto-detect accounts with owners that submit low NPS scores.