Problem Description
When manually editing Segment traits for a record in Vitally, the following error appears: "Segment returned an error when trying to make your update: Analytics not initialized"
Potential Reasons for the Issue
Segment API Write Key Not Configured:
Vitally requires an API write key from Segment to sync updates. Without this key, we can not send updates to Segment.
Step-by-Step Solution
1. Configure API Write Key in Segment Integration
Ensure that Segment integration is set up correctly by providing Vitally with a valid API write key:
Navigate to Settings by selecting your Account Logo on the top left and under Operations select Integrations. Then select Segment
Select the Vitally -> Segment tab
Enter your Segment API write key in the provided field
Save your changes
2. Test Trait Updates
After configuring the API write key:
Return to the record in Vitally
Manually edit the Segment trait
Verify that the update is successful and the error no longer appears
FAQ
What causes the "Analytics not initialized" error?
This error occurs when Vitally cannot sync updates to Segment due to a missing or invalid API write key.
Where do I find my Segment API write key?
You can retrieve your API write key in the Segment production workspace under the "API Keys" section.